Terms and Conditions of Hire
In order to take advantage of our free cancellation an email must be sent to us either by replying to the order receipt or by using our contact us tab on the website. This policy is necessary to ensure we have a log of the cancellation request. If an email is not received and we turn up on the day then the full amount must be charged because the castle would have been secured to you and prevented others from hiring it. Please allow 5 working days.
Weather - Planet Bounce offers free cancellation due to forecast rain or high winds based on the met office forecasts. Forecast rain or wind must be as per the Met office forecast and within but not before 24 hours of your hire period. Due to the met office poor long range forecasting we cannot accept free weather cancellations for periods before the 24hour forecast. Free cancellation applies to forecast rain only and does not apply to light showers for inflatables with rain covers. Planet Bounce reserves the right to charge up to the full amount for weather cancellations that do not meet the above criteria.
Illness - Planet Bounce reserves the right to charge anything between 50% and the full price of the inflatable hire based on late illness cancellations. Late Illness cancellations constitute cancellation within 48 hours. We understand that this is something beyond your control but we are operating an incredibly busy business with high organisational costs, staff and admin costs and therefore 3 or 4 illnesses in a week will have a dramatic effect on our service to others.
Low Turnout - Planet Bounce reserves the right to charge the full amount for low turnout cancellations if cancelled within 5 days of the hire period. It is not the fault of Planet Bounce or its affiliates that a party is expecting a low turnout.