Q: What Areas Do You Cover?
A: Our delivery area and any delivery charges are outlined on our Delivery Page.
Q: Can I Collect My Hire?
A: No. The inflatables require proficiently trained staff to safely install them. Our insurance does not cover us for equipment collected, installed or managed by anyone other than a Planet Bounce Bouncy Castle Hire operative.
Q: What Access Do You Require?
A: Our team will need at least a 2.5ft wide hall or passageway to move the bouncy castle into position. Please ensure that the area is flat and clear of any obstacles / toys etc, and that any overhanging trees and bushes etc are pruned back so as not to damage the inflatable. Your garden must also be clear of any sharp objects such as rocks / stones and animal waste.
Q: Can You Come Through My House to Access My Garden?
A: Bouncy Castles are extremely heavy and require a sack barrow or trolley to move them. Please check online the details of your chosen inflatable/s to ensure there are no restrictions. If the width access, through your home, is less than 2.5ft it is unlikely we will be able to accommodate you. Failure to provide suitable access may result in non-delivery of your bouncy castle and you will still be charged. Please call us if you have any concerns about access.
Q: What If There is No Power Supply Within 50 metres?
A: If you don’t have access to a power supply within 50 metres of the installation area you don’t need to worry. We can provide a petrol blower or generator as required. Charges apply.
Q: Will You Install An Inflatable On Tarmac Or Concrete?
A: Yes. For safety reasons we will only use Thunderbolts for the installation of inflatables on to concrete or tarmac. This is achieved by drilling into ground and securing the anchor points of the inflatable. On removal we will seal the holes.
Q: Will You Install An Inflatable On Artificial Grass, Decking or Patios?
A: No. We are unable to safely anchor inflatables to any of these surfaces.
Q: Can Your Bouncy Castles Go Inside?
A: Yes. Our inflatables are suitable for outdoor and indoor use. However, it is the responsibility of the hirer to check the ceiling height of the venue they are looking to hire and to ensure there is enough clearance to safely install the bouncy castle.
Q: How Much Room Do I Need To Allow?
A: When deciding on an inflatable please allow adequate space for installation. As a general rule, they will require on average an extra 2ft at the rear for the blower, 2ft on either side and 6ft at the front, for access to the castle and, for safety mats to be correctly placed. Dimensions of our inflatables are shown in the product details.
Q: What Happens If It Rains?
A: All of our inflatables are fitted with shower covers but these are not sufficient for heavy rain. The bouncy castle is not to be used if it gets wet as this makes it dangerous. If it is likely to rain on the day of hire you can cancel anytime up to 1 hour before delivery without incurring a charge.
Q: Do You Have Public Liability Insurance?
A: Yes we have full public liability insurance, so you can rest assured you are in good hands. This covers accident and injury caused by our equipment failing or incorrect or unsafe installation. This does not, however, cover the hirer for accidents or injury resulting from the misuse or abuse of the equipment. As the hirer, you are responsible for ensuring adult supervision of the inflatable at all times. Beware of companies who do not have insurance. Always ask to see a copy of their insurance policy.
Q: Are Your Bouncy Castles Safe?
A: We ensure all our inflatables meet all current regulations and safety standards. All equipment hired out by Planet Bounce Bouncy Castle Hire are annually checked by an RPII Inspector and PAT Testing specialists PAT Testing specialists.
Our delivery drivers are given full training on how to safely install bouncy castles. Safety checks are carried out on each of our units before and after every hire and any issues that may arise are resolved before the unit is reinstated.
Q: Can I Make A Last Minute Booking?
A: We would advise completing online bookings by 12.00 noon the day prior to your event as there is no guarantee we would be able to accommodate you if left any later. Please call Planet Bounce Customer Services on 07920 187170 and one of our team will do their best to assist you.
Q: How Long Can I Keep The Castle For?
A: For outside events we aim to deliver our castles between 8.00am -12.00 noon. We will try to accomodate a specific delivery time for you, if required, but this cannot be guaranteed. We begin collecting the castles from 5.00pm onwards but, again, we will try to accommodate a specific time for you. Venue hired events will always take precedence so we guarantee specific delivery and collection times.
Q: How Do I Pay?
A: Planet Bounce Bouncy Castle Hire accept cash on delivery although payment can also be made either online, or by telephone, using a debit/credit card at least 5 working days prior to your event date. Unfortunately we no longer accept cheques or BACS and not all of our drivers have the facility to accept credit or debit card payments at the time of delivery.
Q: Do I Need To Pay A Deposit?
A: No. We do not require a deposit although you may wish to make full payment at the time of placing your order.